Support
We're here to help. Most questions are answered below — if not, our team is an email away.
Email support
We aim to reply within 1–2 business days.
Quick help
Billing or subscriptions
Manage your plan (weekly, monthly, or annual) from your device's App Store or Google Play subscription settings.
Account & profiles
You can add, edit, or remove child profiles inside the app under Settings → Profiles.
Voice & privacy
Your voice sample is encrypted and used only to narrate your own stories. Remove it any time in Settings.
Delete your account
Request account deletion from our deletion page.
Before you email us
To help us help you faster, please include:
- The email address linked to your Owly Stories account
- Your device (iOS or Android) and app version
- A short description of what happened and what you expected
- A screenshot, if you have one